FAQs
General Store
Q1: What types of products do you offer?
A: We specialize in high-quality yoga accessories, including yoga mats, bricks, and other equipment designed to enhance your yoga practice.
Q2: Are your yoga products eco-friendly?
A: Yes! Many of our yoga mats and bricks are made from sustainable, non-toxic materials like cork, natural rubber, and recyclable foam.
Q3: Do you offer discounts or promotions?
A: Yes, we regularly offer special discounts and promotions. Subscribe to our newsletter to stay updated on exclusive deals.
Q4: How can I contact customer support?
A: You can reach us via email at info@breathingplacepilates.com, or use the contact form on our website. We strive to respond within 24 hours.
Shipping and Delivery
Q5: Do you ship internationally?
A:Yes, we ship to most countries worldwide. Shipping fees and delivery times vary by location and will be calculated at checkout.
Q6:How long does shipping take?
Orders are typically processed within 2-3 business days. Delivery times depend on your location, shipping method and product been shipped.
A: The delivering date for Pilates Reformer Machines takes approximately 3weeks others orders arrive within 5-10 business days.
Q7: Can I track my order?
A: Absolutely! Once your order is shipped, you'll receive a tracking number via email to monitor your delivery through Track your Order.
Returns and Exchanges
Q8: What is your return policy?
A: We accept returns within 30 days of purchase for unused and undamaged items. To initiate a return, contact us at [your email address] with your order number.
Q9: How do I exchange a product?
A: If you'd like to exchange an item, contact us, and we'll assist you with the process. Please note that the item must be in its original condition.
Q10: Who pays for return shipping?
A: For defective or incorrect items, we cover return shipping costs. For other returns, customers are responsible for shipping fees.
Product-Specific
Q11: How do I clean my yoga mat?
A: To clean your yoga mat, wipe it down with a mixture of water and mild soap. Avoid harsh chemicals that may damage the material. Let it air dry completely before rolling it up.
Q12: What are the dimensions of your yoga mats and bricks?
A: Our yoga mats typically measure [dimensions], and our bricks are available in sizes [dimensions]. Check individual product pages for detailed specifications.
Q13: Are the yoga bricks suitable for beginners?
A: Yes, our yoga bricks are designed to provide excellent support and stability, making them perfect for beginners and experienced yogis alike.
Q14: Do your yoga mats work for hot yoga?
A: Yes! Our non-slip yoga mats are ideal for hot yoga, providing a secure grip even during sweaty sessions.
Payments and Security
Q15: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Q16: Is my payment information secure?
A: Absolutely. We use SSL encryption to ensure that your payment details are safe and secure.
Customization and Bulk Orders
Q17: Do you offer customized yoga mats or bricks?
A: Yes, we can customize products for bulk or special orders. Contact us for more details on customization options.
Q18: Can I place a bulk order for yoga accessories?
A: Certainly! We offer discounts for bulk purchases. Contact us at info@breathingplacepilates.com to discuss your requirements.
Other
Q19: Do you offer gift cards?
A: Yes, we offer digital gift cards that are perfect for any occasion. Visit our Gift Cards section for more information.
Q20: Do you collaborate with yoga studios or fitness instructors?
A: Yes, we love working with yoga studios and instructors. Reach out to us for partnership opportunities and special pricing.